Help Center

Answers to the questions we hear most — from first setup to screening, payments, and billing.

Common Questions

Getting Started

Billing & Plans

Tenant Screening & Reporting

Tenant screening is rolling out on a phased basis and may not be enabled on your account yet. The answers below describe how it works once it's available.

Payments

Account & Security

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Help Center

Browse help topics

Common Questions

Getting Started

How do I add my first property?

How long before payments appear on a tenant's credit file?

Do my tenants have to sign up for anything?

Billing & Plans

How does the free trial work?

Can I change plans mid-cycle?

What happens if I go over my unit limit?

Where do I find my invoices?

Tenant Screening & Reporting

How is an applicant screened?

What do I have to do if I decline an applicant?

A tenant says their reported history is wrong. What now?

Which bureaus do you report to?

Payments

Do I have to collect rent through DoorBooster?

What counts as an on-time payment?

When is data sent to the bureaus each month?

Account & Security

I forgot my password.

How is sensitive tenant data protected?

How do I close my account?

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